1. Order Processing
Orders are typically processed within 24–48 business hours. Processing times may vary during high demand periods.
2. Shipping Methods
We use reliable shipping carriers to ensure timely delivery. Available options are displayed at checkout.
3. Delivery Time
Delivery times vary depending on location and shipping method. Estimated delivery dates are not guaranteed.
4. Tracking
Tracking information will be provided once your order has been shipped.
5. Shipping Responsibility
Once an order has been shipped, AURA LABS is not responsible for delays caused by carriers, customs, or external factors.
6. Incorrect Address
Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses cannot be refunded.
7. International Shipping
Customers are responsible for complying with local laws and any applicable customs duties or taxes.