Shipping Policy

1. Overview

Aura Labs provides worldwide shipping for research-grade laboratory products where carriers and regulations allow. All items are packaged discreetly to ensure safe delivery. Please note that our products are strictly intended for laboratory research purposes only.

2. Shipping Costs & Options

Shipping methods and fees are determined based on your delivery address and the items in your order.

• Costs are automatically calculated during checkout.
• Occasional promotional shipping offers may be applied.
• No minimum purchase is required unless stated.

3. Processing & Dispatch

• Orders are reviewed and processed on standard business days.
• Dispatch timing depends on product availability and shipping destination.
• Most orders are shipped after payment confirmation.
• Aura Labs may delay or cancel shipments if verification, compliance, or payment issues arise.

4. Delivery Timing

• Delivery durations vary depending on the carrier, service level, and destination.
• Estimated delivery dates are guidelines only.
• Aura Labs cannot guarantee exact delivery times.
• External factors like customs, carrier delays, or weather may affect arrival times.

5. Tracking & Receiving Orders

• Tracking numbers are provided when available.
• Customers are responsible for monitoring shipments and ensuring someone is available to receive packages.

6. International Shipping

• Aura Labs ships internationally where permitted by law and carrier restrictions.
• Customers must ensure products can legally be received at their destination.
• Duties, taxes, or customs fees are the responsibility of the customer.

Aura Labs does not provide customs advice or assistance.

7. Damaged, Lost, or Delayed Shipments

• If your order is damaged, delayed, or lost in transit, contact us promptly with your order and tracking information.
• Include clear photos for damaged items.
• At our discretion, Aura Labs may provide a replacement or store credit.
• Carrier investigations may be required before a resolution.

8. Address Accuracy

Please provide accurate and complete shipping information at checkout. Aura Labs is not responsible for delays or lost shipments caused by incorrect addresses.

9. Important Notes

• All products are for research use only.
• Shipping times are estimates and cannot be guaranteed.
• Once an order has been dispatched, risk passes to the customer unless law requires otherwise.

10. Need Help?

For questions about shipping or your order, contact our support team:
Email: support@auralabs.com
Contact Page: /contact